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IT SUPPORT TECHNICIAN

IT SUPPORT TECHNICIAN

Monday - Friday

8:00 am - 5:00 pm, mandatory overtime

$16.00 per hour

JOB SUMMARY

The IT Support Technician will be responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems for internal and external customers.

ESSENTIAL JOB FUNCTIONS

  • Test new software
  • Make software available as appropriate where requested
  • Ensure the anti-virus software is installed, kept up to date and working properly on all computer stations, where appropriate
  • Set up and maintain user e-mail accounts, when requested
  • Provide troubleshooting resolution and updating/upgrading of software
  • Maintain computer peripheral equipment, as requested
  • Assist other technicians on in the office where required
  • Keep a log of all technical faults (Service Desk Ticketing)
  • Liaise with external suppliers for the repair of equipment under warranty or maintenance contract
  • Provide troubleshooting resolution and updating/upgrading of hardware
  • Assist with and provide support/troubleshooting for server hardware
  • Set up, maintain and remove user network accounts where appropriate
  • Carry out routine network maintenance tasks
  • Be able to work on his/her own initiative
  • Demonstrate practical knowledge and problem-solving strategies
  • Have high quality inter-personal skills
  • Keep abreast of new developments in software and hardware
  • Ability to work with others, take direction, take ownership for producing quality work, while supporting process improvements
  • Required to attend meetings as requested
  • Maintain the confidentiality of company business
  • Perform other duties as assigned by the IT Manager(this may include working in other departments where production needs are in demand)
  • Actively contributes to the team environment through positive interactions and a harmonious attitude of support
  • Responsible for the proper care of production floor IT equipment
  • Attention to Safety and Quality is mandatory
  • Responsible for general housekeeping of their work cell
  • Regularly meets or exceeds quality objectives
  • Regularly meets or exceeds production goals
  • Regularly complies with Health and Safety rules, programs and best practices
  • Compliance with company policies (i.e. attendance)
  • Effective time management abilities
  • Behavior including items such as attitude and teamwork

JOB REQUIREMENTS

  • College diploma or equivalent education/experience is required for this position
  • Completion of all training requirements for the position
  • Must be able to complete all tasks and functions required
  • Ability to apply principles of logical thinking to a wide range of intellectual and practical problems
  • Ability to coordinate a variety of activities simultaneously
  • Requires standing, walking, sitting, bending, kneeling and lifting (up to 50lbs), sometimes for long periods of time
  • Must be able to work in noisy environment
  • Climate changing conditions
  • Must be able to work overtime and available for “on-call”

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